Technical Support

Investing in SAFER Systems solutions ensures the benefits of technology, systems, subject matter expertise and the ongoing support and training programs required to address and exceed your expectations. In addition, we provide installation services at your site and conduct annual audits of your system or weather station. SAFER's Technical Support is available Monday through Friday between the hours of 7 a.m. and 4 p.m. Pacific.

 
Technical Support and Upgrade Program

A secure, cost-effective and worthwhile partnership for any SAFER software customer. The SAFER Systems Technical Support and Upgrade (TSU) Program is an extension of our basic Support program by offering technical support 24-7/365. The TSU Program helps minimize downtime, reduce support complexity, stimulate customer learning, and aids in software feature enhancements. It also provides mechanisms to receive feedback from our customers and converts that feedback into critical input to improve support and, more importantly, the software. Read More

 

 
Product License Activation

Use this simple online form to request a product license activation file from the SAFER Technical Support team. Read More

 

SAFER Systems provides customers with remote assistance using GoToAssist™ during normal business hours, Monday through Friday, 7:00 am to 4:00 pm. Read More